We use cookies to keep the site reliable, remember basic choices, and understand which pages are useful. You can accept, reject, or review the settings before continuing.
Every lock and access control system we supply includes access to our support desk. We respond to technical queries about installation, compatibility, and troubleshooting within one business day. For urgent issues involving security or entry systems, we prioritize a same-day response and work with you to resolve the problem quickly.
A clear sequence of how we handle a door hardware request, from the first call to the final fitting. Each stage has a defined output, so you know what to expect and when to expect it.
Step 01
We start by reviewing your door dimensions, frame material, and existing cutouts. If you are unsure about the cylinder profile or hinge spacing, we walk through the measurements over the phone or by email. The output is a short list of compatible products.
Step 02
Based on the spec review, we narrow the catalog to locks, closers, or panic bars that match your security level and fire rating. You receive a written quote with model numbers and lead times. No vague estimates, only line items you can verify.
Step 03
Once you approve the quote, we confirm stock availability and book a delivery or installation slot. For commercial projects, we coordinate with your site manager to avoid disrupting business hours. You get a confirmed date and a contact person for that day.
Step 04
Hardware arrives with its specification sheet and any mounting templates. We recommend a quick visual check against your door frame before fitting. If something does not align, we flag it before any drilling starts.
Step 05
Our technicians mount the hardware, adjust the latch alignment, and test the operation. For electronic locks, we set the initial codes and check battery levels. Panic bars are tested for smooth push action and latch reset.
Step 06
You receive a short handover note covering lubrication points, cleaning guidance, and warranty terms. We also leave a contact line for follow-up questions. If a part needs replacement later, the original spec sheet makes reordering straightforward.