Every order includes access to our technical support team. We help with installation questions, compatibility checks, and replacement part identification.
Send us your order number and a short description of the issue. Our hardware specialists reply within one business day with a concrete next step, whether that is a replacement part, a fitting diagram, or a call-back.
contact.htmlCall +91 449 4820050 between 9:00 and 18:00 IST for urgent questions about panic bars, closers, or access control wiring. Average wait time is under four minutes during business hours.
contact.htmlBefore you call, check the specification sheets and compatibility guides in our resources section. Most fitting questions are answered there with dimension diagrams and frame requirements.
resources.htmlReview the hardware items you selected, confirm your contact details, and choose how we should follow up. No payment is required at this stage.
Euro profile cylinder lock, heavy-duty door closer, and a keypad entry system with weatherproof sealing. Each item includes a specification sheet and compatibility guide for your existing door frame.
We need the delivery address, a contact phone number, and the preferred time for a callback. This helps us confirm stock availability and installation requirements before dispatch.
Choose between standard courier delivery or scheduled pickup from our Delhi facility. Our team will reach out within one business day to confirm the timeline and answer any technical questions.
Once you submit the request, you will receive a reference number by email. Use this number when contacting support for order tracking or specification clarifications.
Questions about a lock order, delivery timing, or matching hardware to your door frame? Our team handles product queries and order follow-ups directly. Call or write to us with your order reference and we will respond within one business day.
+91 449 4820050 Phone line for order status and product advice
info@onefermeture.com Email for quotes, specifications, and order changes
21, Harmada, Delhi - 382449
Monday to Saturday, 9:00 to 18:00 IST. Closed on Sundays and public holidays.