For hardware specification questions, compatibility checks, or order status updates, email info@onefermeture.com or call +91 449 4820050. Our team responds within one business day, and urgent access control issues are prioritized for same-day follow-up. If you are unsure which product fits your door frame, include your current cylinder type or lock backset in the message so we can narrow down the options faster.
Standard inquiries receive a reply within 24 hours on weekdays. Technical troubleshooting for installed panic bars, closers, or electronic locks is handled by a specialist within one business day, with remote diagnostics available for smart access systems. For warranty claims or replacement parts, attach your purchase invoice and the product model number. Check the resources library for installation guides and dimension diagrams while you wait.
Questions about lock compatibility, fire-rated door fittings, or installation specs? Our support team can point you to the right product sheet and the correct next step.
Call the support line +91 449 482005021, Harmada, Delhi - 382449
Monday to Friday, 9:00 to 18:00 IST. Saturday by appointment for project consultations.